Shipping & Returns 

UK Orders

Postage is £2.00 for UK orders. Shipping time is usually between 2 – 3 working days.

 

International Orders

Orders sent to Ireland cost £5 and take 2-3 working days

 

For the rest of the world, you will be charged the International Shipping rate of £8.95. Most orders usually arrive within 7-10 working days. 

Exchanges & Returns 

We hope that you love your purchase! If for any reason you are not entirely happy, please contact us at gemmelondon@gmail.com

Due to hygiene purposes, all earrings are non-refundable. All other items may be returned within 14 days of receiving them. 

As a small business we take extreme pride in handling each piece ourselves personally with great attention and care. Our products are quality checked and carefully hand packaged so it is extremely unlikely any pieces will ever leave us damaged - however occasionally the delivery service will handle a package roughly and the contents may become damaged in transit. In this case, we will happily replace the item for you and cover the re-delivery costs ourselves. We will not refund or exchange damaged items, we only replace them with the same item (like for like). Unfortunately, this service is not available to countries outside the UK due to high postage charges, 

 

How to create a Return:

If you wish to create a return please contact us at gemmelondon@gmail.com within 14 days after receiving your purchase.

All purchases must be returned in the packaging that they were provided in.

 

Return shipping charges are non-refundable and are the full responsibility of the customer. Your refund will be credited using your original payment method. For overseas customers, this also applies. 

 

Please include your  order number, full name, email and postal address within your return parcel and remember to pay the correct postage costs- we usually use a large 1st class letter tracked.